Insurance information

【Insurance Coverage Details】

• Bodily Injury Liability: Unlimited

• Property Damage Liability: Unlimited (deductible 50,000 JPY, microbus 100,000 JPY)

• Vehicle Compensation: Vehicle market value (deductible 50,000 JPY, microbus 100,000 JPY)

• Personal Injury Compensation: Up to 30 million JPY per person, covering injuries (including death or aftereffects) sustained in an accident regardless of driver’s fault. (Maximum limit 30 million JPY: calculated per policy standards)

【Collision Damage Waiver (CDW)】

Fee: 1,650 JPY per day (minivan, SUV, one-box, luxury car: 1,980 JPY/day)
When subscribed, the deductible (50,000 JPY for property damage & 50,000 JPY for vehicle damage) is waived.
※ Not included in rental fee (unless CDW-inclusive plan chosen)
※ Fees may change.

【Non-Operation Charge (NOC)】

If the rented vehicle is damaged during use (including single-vehicle accidents, hit-and-runs), the following charges apply regardless of repair duration or damage size:

• If returned to branch (drivable): 20,000 JPY
  ※ Also charged if smoking occurs in a non-smoking vehicle

• If undrivable (cannot return to branch): 50,000 JPY
  ※ Towing costs borne by customer

【NOC Waiver System】

Fee: 550 JPY per day (minivan, SUV, one-box, luxury car: 990 JPY/day)
When subscribed, NOC charges are waived in case of an accident.
※ Not included in rental fee
※ Conditions apply; inquire at branch
※ Fees subject to change

【Notes】

• Damages exceeding insurance payout limits are customer’s responsibility

• Tire puncture/burst, hit-and-run repair costs: customer’s responsibility

• Vehicle transfer costs (e.g., JAF): customer’s responsibility

• Damage to accessories, deodorization costs (smoking/pets): customer’s responsibility

【Cases Not Covered by Insurance】

• Failure to obtain accident certificate (not reported to police)

• Violation of rental contract:

  • Driving without license

  • Driving under the influence

  • Unauthorized driver accident

  • No contact with company

  • Unauthorized extension

  • Unauthorized settlement

  • False information (name, age, address, etc.)

  • Other contract violations

• Exclusions under insurance policy:

  • Intentional accidents

  • Tire damage, wheel cap loss

  • Battery trouble from leaving lights on

  • Lost keys

  • Tire repair kit cost

  • Customer’s own property damage

• Poor management/usage:

  • Theft due to not locking car

  • Damage/corrosion due to improper use

  • Interior contamination

  • Lost equipment

  • Improper installation of chains, carriers, child seats

  • Accidents off maintained roads (beach, river, forest, etc.)

  • Refueling with wrong fuel type